Bad experience of Hertz rental

Henry Chen

Canada

Reviewed: Fri, Jul 1, 2022

About Hertz: 8.0 /10

The car was broken down in the road, with check engine light on, and strong gas smelling. We have to call the road assistant to report the issue and waiting for 3 hours to get answer with the next day to have the replacement car. We end up with one more day stay in our intermedia hotel in Jasper and can not cancel that day hotel in Kamloops. So we wasted 500 CAD (Jasper hotel) + 300 CAD (Kamloops hotel) plus one more day stuck in Jasper in the mountain. This is horrible because of the bad condition of the rental car.

About QEEQ: 10.0 /10

Good platform to do the car rental and hotel booking.

Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to inspect their vehicles more carefully and improve their service. Thank you for your feedback. We look forward to serving you better next time.