The reservation has the wrong drop off location, they messed up the contract. They charge us the deposit and suddenly they decided they dont have a car eventhough the luggage was already in the car
Reply by Qeeq: We are very sorry to learn you had unhappy experience. Our after sale team is working on your case now. Once there is any update, they will keep you informed. Thank you for your understanding and patience.
I used a Mexican driver's license, and there was no clause stating it had to be over a year old to rent a car. However, I was forced to pay $220 at the store to rent the car, and after negotiation, I paid $120. This should have been communicated in advance, not added as a surprise fee!
The car provided was very different from the one I booked. When returning the car late at night, the staff tried to extort me by pointing to an old damage on the car and claiming I caused it, demanding compensation.
We rented three cars under three separate orders, all specified to be Chevrolet Captiva 7-seaters. Upon pick-up, we were given Changan CS35plus 5-seater cars instead. When we arrived at the designated pick-up time, the rental company informed us that no 7-seaters were available and only 5-seaters could be provided. They said if we weren't happy, we could choose not to rent. Left with no choice, we took the car, but our luggage couldn't fit. The staff then suggested upgrading to a 7-seater, which cost nearly 700 USD—an outrageous fee. We also purchased the company's full insurance with zero excess, but the car was damaged while parked. When returning the vehicle, the company outright denied that we had purchased insurance, refused to check the contract or rental agreement, and insisted we hadn't bought coverage. They forcibly charged us for the damage. The service was extremely rude. We strongly advise against choosing this rental company. Out of all the countries we've traveled to, this was by far the worst car rental experience ever. Avoid at all costs.
The car was very old, but this has its advantage as new scratches weren't noticeable.
About QEEQ:10.0/10
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