The rental company did not inform us that the license plate was prohibited from driving on Saturdays. We were stopped by the police, fined $200, and the car was impounded for two days. Eventually, we paid a $100 bribe to get released. We drove back to the hotel and didn't go anywhere for the rest of the day. When returning the car, we tried to discuss the issue, but the rental company refused any compensation. Maybe QEEQ can help resolve this problem.
It's best to rent from an international car rental chain. The vehicles are in good condition, and the service is great. They're also lenient about minor scratches when returning the car. They explicitly mention that scratches under 5cm are not charged.
The car provided was very different from the one I booked. When returning the car late at night, the staff tried to extort me by pointing to an old damage on the car and claiming I caused it, demanding compensation.
Pretty good, their English is quite good. Completed the formalities at the terminal and took a shuttle bus to pick up the car. I picked up the car at T2 and returned it at T1 without any issues. No insurance upselling.
I used a Mexican driver's license, and there was no clause stating it had to be over a year old to rent a car. However, I was forced to pay $220 at the store to rent the car, and after negotiation, I paid $120. This should have been communicated in advance, not added as a surprise fee!
I chose the Zuzuche discounted full insurance and didn’t purchase additional insurance at the store. During the car return process, they used a magnifying glass to inspect the car for about ten minutes and charged $160 for a tiny scratch on the rearview mirror. It’s disappointing to see a big company operate this way; I’ve never encountered this before.
The service provided by Zuzuche is okay, but the partnered rental companies differ greatly, some good and some bad. The car pickup process took too long, almost 2 hours of waiting. There were many people, hidden charges, and various difficulties. I rented the car for three days and was forced to buy insurance for $109, which only covered 80%, leaving me responsible for the other 20%. A minor scratch on the tire cost me $36, a total rip-off. And the deposit still hasn't been refunded.
We rented three cars under three separate orders, all specified to be Chevrolet Captiva 7-seaters. Upon pick-up, we were given Changan CS35plus 5-seater cars instead. When we arrived at the designated pick-up time, the rental company informed us that no 7-seaters were available and only 5-seaters could be provided. They said if we weren't happy, we could choose not to rent. Left with no choice, we took the car, but our luggage couldn't fit. The staff then suggested upgrading to a 7-seater, which cost nearly 700 USD—an outrageous fee. We also purchased the company's full insurance with zero excess, but the car was damaged while parked. When returning the vehicle, the company outright denied that we had purchased insurance, refused to check the contract or rental agreement, and insisted we hadn't bought coverage. They forcibly charged us for the damage. The service was extremely rude. We strongly advise against choosing this rental company. Out of all the countries we've traveled to, this was by far the worst car rental experience ever. Avoid at all costs.
We rented three cars in total, all orders for Chevrolet Captiva 7-seater cars. However, upon pickup, they gave us a Changan CS35 Plus 5-seater car. When we arrived at the pickup time, the rental company informed us there were no 7-seater cars available, only 5-seaters, and if we didn’t want it, we could cancel the rental. Left with no choice, we took the car, but our luggage didn’t fit. The staff then suggested upgrading to a 7-seater car, for which we had to pay nearly $700, which is extremely unreasonable. We purchased full insurance with zero deductible when renting. The parked car was hit, but when we returned it, the rental company adamantly denied that we had bought insurance. They refused to check the contract or the rental receipt and insisted we hadn't purchased insurance, forcibly deducting the damage costs. Their service attitude was appalling. I strongly advise everyone to avoid this rental company. Of all the countries we’ve rented cars in, this is by far the worst rental company. Avoid it at all costs!
Car hire locations (incl. in-airport & off-airport)
Car hire reviews by car hire supplier
Car hire at/near landmarks of Mexico City
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
J.PORTILLA BERMUDEZ
-
-
-
-
View more >Walker Boyle
-
-
-
-
View more >Roxanne Bacon
-
-
-
-
View more >Lou Zangwill
-
-
-
-
View more >Carlos Quintero
-
-
-
-
View more >Jeff Cronin
-
-
-
-
View more >Cherry Zephaniah
-
-
-
-
View more >Irene London
-
-
-
-
View more >Sidney Zimmerman
-
-
-
-
View more >Paula Winifred
-
-
-
-
View more >Evelyn Gallacher
-
-
-
-
View more >Clark House
-
-
-
-
View more >Darren Whit
-
-
-
-
View more >Orville Trevelyan
-
-
-
-
View more >Doreen Barrie
-
-
-
-
View more >Ronald Augustus
-
-
-
-
View more >Jesse Lamb
-
-
-
-
View more >Calvin Joan
-
-
-
-
View more >Gustave Gold
-
-
-
-
View more >Horace Spender
-
-
-
-
View more >Car hire Brands Ranked In Mexico City
Know More about Mexico City Car hire
Pay for Car Rentals with Crypto