“Europcar did not accept my insurance letter and charged me 250 dollars for insurance that I had.”
About Europcar:8.0/10
My credit card provides insurance for rental cars in Mexico. So I had printed a letter that I had received from my Credit Card Provider saying that the insurance will be covered by my Credit Card Provider.
But Europcar did not accept that letter. They told me that you have to show an extra letter from Carta De La Comision Nacional De Seguros Y Finanzas.
I told them that based on what is mentioned on the internet, a letter from my bank saying that my insurance is covered is enough, but they insisted that they will not give me the car if I do not buy insurance from Europcar. So I had to pay them 250 dollars extra to get the car.
This is a black-hearted company. They lure you in with cheap rental prices, then upsell you to high-priced cars. The so-called high-priced cars are just different brands of the same class, with daily rentals going up to over 500 yuan. Unlike this, at the airport, you can freely choose other car rental companies.
Reservé un vehículo Full Size (el modelo de referencia era un Passat) pero no lo tenían disponible en la sucursal. Me dieron, en cambio, un Cavalier, considerablemente más austero, pequeño y limitado con respecto a lo que originalmente reservé.
Es fraude esta página de rentas ,, pague por adelantado la renta del auto y el seguro , y cuando llegue a recoger el auto , me lo negaron y me dijeron que tenía que volver a pagar todo,
Tanto reserva del auto como el seguro ..
Me dijeron que los pagos que se hacen por internet son mentira y que siempre es lo mismo aquí en Mexico ..
Pésima experiencia la que me lleve .. con EUROPCAR y la página de QEEQ.COM
“Auto en buen estado, nada fuera de lo normal, trato amable y rápido, podría ser un más rapido”
About MEX:9.0/10
El auto estaba en buenas condiciones y bastante limpio
Al revisar la reserva el agente sugirió comprar otro seguro porque el que yo había elegido eera cobertura media y no incluía servicio en el camino y otros detalles, pero no fue muy insistente.
Sólo noté un detalle en la conducción que le hice saber al personal al momento de regresar el coche.
About QEEQ:10.0/10
El proceso me gustó, pero encuentro difícil encontrar como obtener una factura fiscal por la renta.
En caso de que no la pueda emitir por su modelo de negocios, creo que no me convendrá para futuras rentas.
The store and platform information is not synchronized. The store did not receive the payment information from the platform and required a repeat deposit payment. The platform couldn't resolve the issue, and after making the repeat payment it was classified as an insurance fee and not refunded. It's a complete scam, with overall costs far exceeding local store fees!
Extremely satisfied, Miss Vanessa from customer service was professional, enthusiastic, and quick. There was no extra upselling. She was the best customer service representative of our entire South American trip, much better than the car rental company at Cancun Airport. Thank you again.
The reservation has the wrong drop off location, they messed up the contract. They charge us the deposit and suddenly they decided they dont have a car eventhough the luggage was already in the car
Car hire Brands Ranked AT Mexico City Airport, MEX
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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