Easy and a great deal.

We arrived close to 11 PM and 2 lovely staff members were still diligently working. They were organized and knew their responsibilities well. The parking lot was right near the rental center and a gentleman personally guided us there, which was much better than our experience in Amsterdam.

I had already paid the full amount in China and applied for the necessary permits for other countries included in my order. However, at the car rental office in Copenhagen airport, a tall male staff member tried to deceive me, saying that their policy required road assistance insurance for driving in other countries. I told him I already had full coverage, and my platinum credit card provided global free roadside assistance. I even pointed out the clause in the rental car contract regarding the refusal to buy additional insurance. He lied, saying it was a company policy difference, and pressured me greatly by refusing to give me the car. Despite a long queue behind me and me being a mother with two children, tired and just about to start a wonderful trip, he greedily and deceitfully tried to force me to buy insurance. With extensive overseas driving experience, I firmly refused, but it wasn't until I was about to call the rental company that he pretended to give me the car, warning that next time, it wouldn't work. Remember, any additional insurance is optional. I will definitely file a complaint to the European headquarters. Fellow Chinese drivers, be firm in refusing unwanted insurance offers and seek help immediately if necessary.

The car cost ended up being almost double of what I was quoted on the website, due to some "requirenents" that were not listed on the website, maybe in fine print. There was definitely a " surprise" reaction on my part.

Pricing and quotes need to be more transparent, without any surprises.

Good service

Good

Car was better than expected