Worst Car Hire Experience Oldest and dirtiest car Despite booking months in advance and follow ups

Our Mazda6 was a wonderful car to have, and we appreciated it wasn’t a base model. Very friendly staff and no issues. Only complaint is that they initially told us via email the airport shuttle was $10 a person, so instead we took an Uber to the location. When we got there we found out they recently moved so we had to walk down the street to the new location where they also informed us that the shuttle was actually free.

Good and fast service

Easy to book, would do it again

Car pretty battered and bruised and had 160,000km on the clock and had not been cleaned inside properly, there was a sticky mess in the central console that got all over my partners phone. The cigarette lighter and usb didn’t work so couldn’t charge phone needed for sat nav. Brakes on the metal thus making a noise that should have been picked up and potentially dangerous.

While we pick up the car, I found the wind screen was chipped by a little stone, and took a picture for record. I said to the counter, and the lady told me it is safe to drive. Unfortunately, the wind screen started to crack from the chipped point during the trip. The problem made me feel unsafe while I am driving, however, I drove far away from the pick up city, so it is impossible to change another car. I suggest Hitch to fix the wind screen damage before renting out a car.

Amy who picked me up is an asset to your company.