Reserva sencilla y fiable.

They always try to upsell you into a different car to the one that was booked.

Good

Car was crashed and making noises underneath.

quick and good service. We were expecting a focus sized car which we chose due to the focus having a large boot space. Unfortunately we ended up with a civic with a very inadequate boot space.

I waited at the counter for prob 15 min while staff kept coming in & out of the front area saying they would be with me in a minute. Then I had to work really hard to get the quoted price for my rental as the agent kept trying to upsell me & continually tried to blatantly ignore my questions regarding the price. I think they were out of the cheapest compact car I had requested & rather than providing me a free upgrade they were trying to upsell me & make me pay the difference. I left with the same price as I had been quoted but boy did they try & use all the sales tactics in the book to get me to pay more. I would NOT recommend renting from budget! If u do go in with your master negotiator hat on.

As a website the reservation process went smoothly. Just wish they wouldn't contract with budget because of the above mentioned reasons.