It was a magic weekend for a roadtrip i the Highlands, and the little car raised to the challenge.

The Scottish staff work very slowly. There were five groups ahead of me and I had to wait in line for an hour.

Picked up the car at the AVIS counter in INVERNESS. They insisted that in addition to the Chinese mainland driver's license and its translation, an international driver's permit was also required. Despite lengthy discussions, they wouldn't release the car, citing it as their policy. Called the Zuzuche customer service, who communicated with the staff, but the result was the same. The company hadn't notified them that a Chinese driver's license with a translation was sufficient. Anyway, I can't really blame the AVIS staff; they were just following the rules. They did agree promptly to note the reason for the refusal on my rental order. Thankfully, Zuzuche customer service quickly arranged a car with HERTZ, and I was able to pick it up without issues. Otherwise, I would have been totally stuck.

Amazing service plane was diverted so delayed on arrival by 3 hrs outside of office hrs I rang the counter guy and he said he would wait past his finish time so we did not have to return the nxt day. He waited till 6.30 and he should have finished at 6. Wow.

Great

Customer service was excellent - very fast & efficient

All good - service from AVIS on drop off and pick up, however impossible to contact desk by phone at another time when needed!

Excellent