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long wait, poor car, £650 bill for a windscreen chip

Reviewed: Fri, Aug 19, 2022
About Icerental 4x4: 6.0 /10
Arrived and waited 35minutes for pickup, to then be told theres too many people for the minibus and would have to wait a further 25minutes until the bus returned. Poor quality car, radio didnt work, cruise control didnt work, shook\made odd noises at higher speeds. Ended up with a chip in the windscreen from a 2 day car hire, which results in me being charged £650. Complete rip off. Will never use again, along with advising everyone else not too.
About QEEQ: 8.0 /10
Great, used the rebook reduced price facility.
Reply by Qeeq:
We are sorry to learn you had very unhappy experience with the car hire company. We will forward your complaint to them and require them to improve. Regarding the damage charge, you have purchased AXA insurance through our website. Please kindly provide related documents so we can try to claim insurance for you. Thank you for your understanding and help.
Mini | Hyundai i10 or similar

Relevant Reviews on Icerental 4x4 Keflavik Internaitonal Airport

Anonymous

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Reviewed: Mon, Nov 24, 2025
About Icerental 4x4: 10.0 /10
As soon as I arrived at the airport, I spotted the pickup person. It was just a 10-minute drive to the car rental location. There were four counters handling the process, but the wait to pick up the car was quite long since they go over the insurance coverage details with everyone. Back home, I bought full coverage insurance on the platform, which was convenient and cost-effective. There were no issues during pickup or drop-off, the car was in good condition, and everything went smoothly.
About QEEQ: 10.0 /10

Martina Beck

View more >
Reviewed: Fri, Jul 19, 2024
About Icerental 4x4: 8.0 /10
It was okay, had to wait quite a while to pick up the car.
About QEEQ: 8.0 /10

Orville Trevelyan

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Compact SUV | Subaru XV or similar
Reviewed: Tue, Apr 2, 2019
About Orix: 10.0 /10
The staff's attitude was excellent.
About QEEQ: 10.0 /10

Lucia H.

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Mini | Hyundai i10 or similar
Reviewed: Wed, May 22, 2024
About Icerental 4x4: 9.0 /10
Excellent service of shuttle from and to airport, easy and fast on deck, car as I expected.
About QEEQ: 10.0 /10

View more >
Compact SUV | Dacia Duster or similar
Reviewed: Thu, Nov 16, 2023
“Great customer service and good value car rental”
About Icerental 4x4: 9.0 /10
24/7 office opening hours were super convenient and all staff we dealt with were helpful. The car was not brand new or super fancy but it was very good value for money and was perfect for what we needed.
About QEEQ: 10.0 /10
Platform was easy to use and staff were helpful with enquiries.

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