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Great car but too long a wait on pick up.

F.Ward

Canada

Reviewed: Thu, Sep 8, 2022

About Hertz: 9.0 /10

The wait time at pick up was too long. The competitor cleared the line whilst only two customers were dealt with by Herrz. The car condition was not as originally noted, but was rectified when brought to the attention of staff. We were 45 minutes later than planned leaving the Hire car park. The drop off process was very quick and seamless. The car was very comfortable and perfect for our trip. Staff were friendly and polite.

About QEEQ: 10.0 /10

The booking platform was effective. Once booking made, however, I continued to see recommendations for my booked dates on the app.

Small SUV | Toyota RAV4 or similar

4-day rental

Relevant Reviews on Hertz CALGARY INT'L AP

Rock Mac-

Canada

1 days rental

Reviewed: Sun, Dec 8, 2024

About Hertz: 10.0 /10

Very satisfied, even with poor English, they were very patient.

About QEEQ: 10.0 /10

Verna Howard

Canada

1 days rental

Reviewed: Thu, Jul 11, 2019

About Hertz: 6.0 /10

The wait time was short, but we didn't get the selected car model. Three people in a business class vehicle were very inconvenient!

Hedy Michelson

Canada

1 days rental

Reviewed: Mon, Feb 10, 2020

About Hertz: 10.0 /10

The instructions were clear.

Jean Coffey

Canada

1 days rental

Reviewed: Fri, Jun 5, 2020

About Hertz: 10.0 /10

Good service attitude

About QEEQ: 10.0 /10

Letitia Taylor

Canada

1 days rental

Reviewed: Tue, Feb 7, 2017

About Hertz: 6.0 /10

I placed the order on the QEEQ website for a Jeep Compass or similar model, but the actual vehicle provided was a Jeep Renegade. The rental company claimed it was similar, but a quick check on Jeep’s official website shows that the Renegade is priced lower and has less space, power, and features compared to the Compass. In my opinion, these two cannot be considered similar models. If the rental company does not actually have a Compass available, they should use images and information for the Renegade to avoid misunderstandings. Everyone has different perspectives on vehicle class, and misleading information can lead to unnecessary confusion. This rental experience was unsatisfactory in terms of the provided vehicle. However, the safety performance of the Renegade was adequate, reliable on icy roads.

Great car but too long a wait on pick up.

Relevant Reviews on Hertz CALGARY INT'L AP

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