Excellent service. The attitude was much better compared to when we called. Purchased full insurance. The pick-up and drop-off process was smooth and hassle-free.
The Record staff was extremely unpleasant, threatening that if I didn't buy their €159 insurance, there was a high chance that the €1200 pre-authorization would be charged. They mentioned potential issues like tires being punctured by nails, making it seem as if they might have tampered with the car. Their attitude was very bad if you said no to the insurance.
Car had significant damage on car door. Told they don’t fix damage until the end of the season (september). Rang customer services and said we were not happy. They said it’s a free country and hung up. Never again.
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