Brilliant!

Forced to buy insurance, cannot use non-chip credit cards for deposit.

at pickup car had more damage than on the paperwork provided and staff refused to inspect it with me to identify additional damage. On return they were only willing to issue a verbal ok and it took 20 minutes of arguments to get a signed piece of paperwork. they still refused to confirm that the car was full of fuel

When I got to the counter, the young man who attended to me told me that what I had acquired was a franchise, that I had to put in an insurance. The one I had hired was not serving and if i had the amount they were going to hold me for 28 days.With a 3-year-old at 12 o't at night, I was cornered and had to buy the insurance. I was between the sword and the wall.

The lady in the Service Counter was courteous and helpful and offered me some insurance plan to amend my deposit obligation. The only thing I felt confused is that I got charged for the Airport Fee when on my reservation with Easyrentcars said it was already paid.

I had purchased excess insurance prior to travel, but had communication problems at the rental desk. Although I eventually realised that my credit card was scanned for insurance & fuel deposit only - I presumed I was being "charged" for these services. I was therefore reluctant to hand over my card. It would make sense to have this explained to me prior to travel or on an information sheet at the rental desk