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+1-2897685366
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+44-2035140670
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+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
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+64-99508740
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+51-17009061
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+41-445514539
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+65-31585008
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+351-304500663
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+55-6140426960
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+33-970019487
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+972-23752163
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+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1160312072
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1160312072
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Walking into a trap set by Europcar

Reviewed: Fri, Sep 30, 2022
About Europcar: 7.0 /10
At the end of it I feel like I’m walkinh into a trap set by Europcar after enticing me with attractive discount. Even after paying for full coverage using QEEQ platform. The counter staff refuse to recognize and insist that I have to took up full protection with Europcar. The rate for Europcar protection is almost same as the car rental. End up I have to pay double. Upon returning the vehicle, they charge me extra 1 day because I’m late by 32 minutes but they took more than 30 minutes to process my picking up. I don’t have proof when did I actually get my car but I’m quite sure when I get my car it’s over 9:30am but their system says my pickup time is 8:59am. And my return time they set at 9:31am. Just 32 minutes and I have to pay the full day of rental plus Insurance !! Lesson learnt, be very very careful with Europcar. They will find all means to charge you and maximize their profit
About QEEQ: 10.0 /10
QEEQ has been helpful. After I complain about the insurance, the process a special discount for me but that is not enough to offset what I have to pay overall.
Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve. If you would like to appeal refund for the extra day, please kindly reply our email to advise us. Thank you for your understanding.
Small SUV | Opel Crossland X or similar

Relevant Reviews on Europcar Manchester Airport

R.Caldwell

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Compact | Ford Focus or similar
Reviewed: Wed, Dec 7, 2022
“Very good experience”
About Europcar: 9.0 /10
Everything was quick and convenient. I took pictures of a few blemishes prior to driving the car but this was unnecessary. A very good experience!
About QEEQ: 10.0 /10
Price was good and the process worked as expected. A very good experience!
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D.Quigley

View more >
Compact | Volkswagen Golf or similar
Reviewed: Mon, Sep 23, 2019
About Europcar: 9.3 /10
Counter staff were very good, polite and helpful. Had an issue when I returned the car full having paid for a tank of fuel in collection. Took several attempts until my money was refunded.
About QEEQ: 10.0 /10
Simple and easy to use

j.ribendahl

View more >
Intermediate | Skoda Octavia or similar
Reviewed: Sun, Jul 21, 2019
“Pushy staff at Europecar at Manchester Airport.”
About Europcar: 5.7 /10
We rent cars at least three times a year and has done so for many many years. It was more then ten years ago we had a worse experience then this. And then it was in an developing country. 1: Quirky que-system and non working mandatory self service stations 2: Pushy staff trying to scare, lie, and bluff you in to taking extra insurance. For instance saying they had never herd of insurances through credit cards. 3: Pushy staff trying to scare, lie, and bluff you by not telling you actual cost if car damaged or stolen. Instead of talking about actual cost of about 1500£ trying to scare you with 18000£. 4: Pushy staff trying to push the “hire-car-fuel-scam” 5: Pushy staff trying to push on you a more expensive car. Car, car return and everything else was very satisfying.
About QEEQ: 10.0 /10

View more >
Mini | Fiat 500 or similar
Reviewed: Wed, May 22, 2019
About Europcar: 5.7 /10
Waited a long time queueing to collect car, with only a few desks open, even though it was late morning and still a busy time of day. Car smelt of smoke from previous driver / passenger(s). Some marks on the vehicle weren't evident on the driving away paperwork. This delayed the onward journey as had to get staff to look and acknowledge the other scratches etc.
About QEEQ: 8.0 /10

A

View more >
Compact | Vauxhall Astra or similar
Reviewed: Tue, Jan 29, 2019
“Okay Car, Good to Terrible Service, Won't rent from them again!!!”
About Europcar: 5.3 /10
At first, we were very delighted to have a wonderful service and the counter staff Neda was very helpful in stating out the terms and conditions and she stated that we would be able to change the credit card for payment and have a different credit card to be charged when returning the car. As we were returning the car, we were surprising when the rude Indian clerk told us that it was impossible. Then proceeded to shoo us off and told us that we could only call the hotline (which was already close by the way) to remedy the situation. We felt cheated by Neda for giving us hope that we could change our credit card payment and use a different card and we felt shamed by the rude attitude that the Indian Clerk was given us. We won't be renting from europcar ever again.

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