At the end of it I feel like I’m walkinh into a trap set by Europcar after enticing me with attractive discount.
Even after paying for full coverage using QEEQ platform. The counter staff refuse to recognize and insist that I have to took up full protection with Europcar. The rate for Europcar protection is almost same as the car rental. End up I have to pay double.
Upon returning the vehicle, they charge me extra 1 day because I’m late by 32 minutes but they took more than 30 minutes to process my picking up. I don’t have proof when did I actually get my car but I’m quite sure when I get my car it’s over 9:30am but their system says my pickup time is 8:59am. And my return time they set at 9:31am. Just 32 minutes and I have to pay the full day of rental plus Insurance !!
Lesson learnt, be very very careful with Europcar. They will find all means to charge you and maximize their profit
About QEEQ:10.0/10
QEEQ has been helpful. After I complain about the insurance, the process a special discount for me but that is not enough to offset what I have to pay overall.
Reply by Qeeq: We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve. If you would like to appeal refund for the extra day, please kindly reply our email to advise us. Thank you for your understanding.
Even though we had full comp insurance and a certificate an up sell was attempted as was to upgrade the vehicle but without really saying it was going to cost extra. Found it an easy process nevertheless.
Car hire in the Uk is expensive all round :(
About QEEQ:8.0/10
I liked that we could pre pick the supreme insurance and receive the certificate so that there was no way to up sell at the counter
The car was returned with a very small chip to the paint of the drivers door, probably caused by another car door when parked. Europcar's damage invoice seems excessive for a defect so small it would not be repaired.
I am uncomfortable with Eurocars ethics on damage so small it could almost be classified as wear and tear.
“Okay Car, Good to Terrible Service, Won't rent from them again!!!”
About Europcar:5.3/10
At first, we were very delighted to have a wonderful service and the counter staff Neda was very helpful in stating out the terms and conditions and she stated that we would be able to change the credit card for payment and have a different credit card to be charged when returning the car.
As we were returning the car, we were surprising when the rude Indian clerk told us that it was impossible. Then proceeded to shoo us off and told us that we could only call the hotline (which was already close by the way) to remedy the situation.
We felt cheated by Neda for giving us hope that we could change our credit card payment and use a different card and we felt shamed by the rude attitude that the Indian Clerk was given us.
We won't be renting from europcar ever again.
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