Terrible experience. I notified the car rental company one day in advance to extend the rental because I couldn't return the car on time the next day. The company didn't discuss it reasonably and directly threatened to report the car missing if it wasn't returned on time.

After six months, they still claim there's an unresolved traffic violation. There are many hidden issues, and I suspect they are causing trouble on purpose.

The staff at the store who spoke Chinese were very helpful, but the car's condition was old (over 100,000 kilometers) and dirty. When the car was handed over, it was very dirty with multiple bird droppings and the seats inside were not clean, with visible dust.

Avoid renting from this company in Malaysia, called Galaxy Asia Car Central. Chinese car rental companies are all scams, and they bully Chinese customers. I picked up the car in Penang and returned it in Kuala Lumpur. I took a video of the car showing some scratches on the left front bumper when I picked it up. The staff said it doesn't matter since I had full insurance. When returning the car at Kuala Lumpur T2, the inspection was incredibly thorough, like a safety car scan. I've driven in many countries, but have never encountered such a meticulous return inspection. They even used a flashlight to check the undercarriage. It felt like a blatant scam. They claimed that there were new scratches on the left front bumper. I insisted it wasn't possible since I hadn't had any incidents. They checked my video and still claimed the scratches were new and demanded payment. I was furious, it felt like outright robbery. I told them even if it was my fault, the full insurance should cover it, and besides, I didn't cause those scratches. They insisted that I would have to pay first and get a refund after filing an insurance claim. Coincidentally, another car returned at the same time had the same issue with alleged new scratches on the undercarriage. This company clearly targets Chinese customers. In the end, since I had full insurance, they made a few calls and then said it was their mistake and the damage was originally there. We were at T1 terminal, but the car was at T2 and they refused to provide a drop service. Renting a car in Kuala Lumpur is the worst experience I have had worldwide. I will never come back to this country.

Avoid renting from a company called Galaxy Asia Car Central in Malaysia. This Chinese-owned rental company scams Chinese customers. I picked up the car in Penang and dropped it off in Kuala Lumpur. When I picked up the car, I recorded a video showing some scratches on the front left bumper. The staff told me I had full insurance, so no worries. However, when I returned the car at KLIA2, their inspection was extremely thorough, almost like a safety car scan. I've rented cars all over the world and have never seen such a meticulous inspection when returning a vehicle. The person even used a light to check the undercarriage. Is this not intended to extort money? They said there were new scratches on the front left bumper. I insisted I hadn't been in any accidents. They reviewed my video, stated that the scratches were new, and demanded payment. This infuriated me—isn't this daylight robbery? I argued that, even if I did cause the scratches, insurance should cover it. They replied that I need to pay upfront and would be refunded after the insurance claim. Another customer was experiencing the same issue at the same time, being told there were scratches on his car's undercarriage. This company specifically targets Chinese customers for extortion. After some phone calls, they reversed their stance, admitting it was their mistake and the damages were pre-existing. Since we were at Terminal 1 and the car was at Terminal 2, I asked for a shuttle service, but they refused, saying they don't offer that service and were not willing to help. This has been the worst car rental experience ever. I will never return to Malaysia.