Trip with a luxury ride

Had to wait a while to get the car despite no other customers.

When picking up the car, they gave me a different model and said the one I selected was unavailable. I said I wouldn't accept it, then they ignored me and made me wait. Later, they said they had it but it would take half an hour.

The entire car rental process was very smooth. It's worth mentioning that during our self-drive trip, we were involved in a three-car collision when a truck trying to avoid another accident directly hit us. After going to the police station to determine responsibility, we were immediately given a new car. Both the insurance company and the rental company were very responsible.

Queue? There were no cars, watched someone else drive off with the car I booked.

Very satisfied with the car rental experience. The staff were professional and very helpful.