You get what you pay for.

I would like to return the card in advance, one day but they mentioned there were no refunds for this. Too bad

We are so happy with their service. The car was amazing. The deals we got was so good! We highly recommend it!

It was a great experience. Staff are friendly and helpful but waited for an hour and half to get our rental car. But I know it's not their fault because there was a lot of customers as well. Only comment I can tell will be the accuracy of the booking. I prepaid and booked a toyota corolla but when we get there they told us they'll give as a Kia Soul. I had no problem since there's no additional charges to me and the car was great and didn't need much gas. Also, they have a $500 deposit but good they returned it to me earlier than expected unlike the other rental car (Av**) who didn't return our deposit before and we can't do anything because Other than that I would definitely book a rental car with Routes again. Thanks :)

The staff at Routes was awesome. Our car did not have GPS and I had forgotten to bring a holder for my phone in order to use google maps. The person behind the counter went and found a holder for my phone to use during our trip. They also took the time to help us understand how to link our phone with the car etc. We definitely recommend Routes.

Were upgraded due to lack of original car. Very good ride.