Car broke down and terrible customer service

The vehicle was pretty badly damaged on the passenger side, obviously it had been in a minor accident. The vehicle was dark blue, in a badly lit garage, at night - no one pointed out the damage & it was not marked on the paperwork. Had I not spotted it, taken photo's & gone back to the service desk to report this damage, then i am sure I would have been held responsible. This should have been notified to me when I collected the vehicle.

Read a lot about how terrible they were in Miami but the experience was great !

No problems spot on

My initial pickup experience was great. However, I had to return the vehicle twice for defect. (First return for minor problem) The first return was very problematic and chaotic and took a long time and car was dirty and sluggish. Customer service was less than stellar. The second return was faster but car did not have CarPlay which was inconvenient. Customer service was adequate. The final return was slow. Unable to checkout at car side with no reason given had to wait in long inside line with pickup passengers. No reason given, but later found i’d been erroneously charged for refuel. Online customer service was great. Sometimes was a long hold but reps were always pleasant and tried to be helpful.

I waited a lot to pick up a car — hope you can solve this issue as soon as possible. The counter staffs were trying to aggressively recommend a more expensive car and sell car insurances although I already chose a car type and purchased basic insurances through easycar rental.

I was satisfied by easyrental car programs and services.

Lisez bien le contrat avant de le signer ! J'ai refusé les assurances, le loueur m'a dit pas de soucis et au final j'ai signé sans regarder et il avait quand même mis deux assurances.