1. I had reserved a RAV4, but they called me last minute saying they couldn't find the car and temporarily arranged another vehicle, which was a Volkswagen Atlas. 2. They said I would be charged for the fuel I needed, claiming it would be cheaper than outside, but in the end, they didn't actually refuel and charged me over 70 CAD despite the tank being half full.

The staff was quite friendly.

Service was very quick, and there were relatively few people in line.

Nous avons attendu 3 heures au Guichet pour obtenir le véhicule. Le personnel méchant et sans scrupule. Je n’ai jamais vécu un service si déplorable. Le véhicule attribué était endommagé dans la carrosserie.

Nothing To add to my comments