Checkin staff needs more customer service training.

Originally booked a Chrysler 300, but was told at Newark Airport that it wasn't available, and that there's no guarantee it will be! Later, they offered a choice between a Cadillac XTS and a Chevrolet Impala of the same grade. Considering the trunk space, we chose the Impala. Fortunately, the car was very new, with only 8000 miles on it. Driving performance was good and we were quite satisfied. Initially planned to give a 3-star rating. We had reserved a same-location pickup and drop-off, but due to traffic reasons, decided to return the car in Brooklyn. Successfully changed the return location at a Hertz point near Washington for free, which was a pleasant surprise! Overall, a good experience.

No Chinese service, explanations were not clear enough

We had a small problem with our own smartphone and it’s connectivity to the vehicle for Satnav. A team atone of your Midwest drop offs helped us immensely and even provided a portable backup Satnav unit.

The outcome (of a good quality long term rental at a cheaper price) was far superior to anything else we found. Well done!

Tellement belle !! Cette voiture correspondait parfaitement à nos attentes. Propre, un magnifique bruit de V8 en décapotable dans New York. ;-) Plaisir de voir les grattes ciel de la voiture en conduisant. La compagnie Hertz a été impeccable, rapide et efficace.!! Je recommande.

Nous a permis de trouver une magnifique voiture en promo chez Hertz. Correspondait parfaitement à nos attentes. je recommande vivement.

Hertz did a great job explaining everything from the rental pickup to the return process, great facility and great hours.