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Disappointing service from Hertz

K.Alsaif

United Arab Emirates

Reviewed: Tue, Nov 8, 2022

About Hertz: 8.0 /10

Even though the staff at the counter at the terminal and the staff at car delivery were friendly, I was disappointed with two aspects. First, I booked a hybrid car, and the staff member mentioned that since I came about one and a half hour early they will not have the car. So I got a normal gasoline car instead. Secondly, the vehicle took more than half an hour to arrive at the delivery station after I reached there, which is totally unacceptable. By the time I received the vehicle, it was only 30 minutes before my original booking time, so there was no reason not to have the exact car I booked. I think they did not have the type of vehicle anyways. I was disappointed with the service. it was not what I expected from a reputable agency like Hertz.

About QEEQ: 10.0 /10

Great service. I would like you to take my issue with Hertz as I did not get the service I paid for.

Reply by Qeeq:
We are sorry to learn you had unsatisfied experience. Could you please kindly send us your rental agreement and final invoice so we can better assist you? Thank you for your understanding and help.

Standard Crossover | Corolla Cross Hybrid-hybrid or similar

2-day rental

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Joshua George

United Arab Emirates

1 days rental

Reviewed: Mon, Apr 7, 2025

About Hertz: 10.0 /10

Very good, probably because it wasn't a holiday. There was no queue and the process went smoothly. Bought insurance in the store at a relatively low price, and the vehicle was upgraded to a Toyota CH-R hybrid. Easy to drive and fuel-efficient. No need to clean the car when returning it (it was fairly clean). Really like Hertz!

About QEEQ: 10.0 /10

Disappointing service from Hertz

Relevant Reviews on Hertz Dubai Airport

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