Took ages to get to call centre but staff gladly extended my return by 2 hours

I booked a toyota corolla class but got a hyundai accent instead. It was just a basic car with no front and rear sensors and no other fancy features. Brakes were a bit worn out, and it showed when going downhill where hard braking will cause the brake paddle to shake. Otherwise, car was clean and a joy to drive, with minor cosmetic damages

Insurance policy listed on the website did not match

Car condition was a bit sub standard, annoying and loud noises while driving (nothing mechanical or unsafe), flapping loose panel.

All good :)

Had to wait in queue for drop-off for over 30 minutes as there were a lot of people picking up cars. Would have been good if there was someone just doing the drop-off or a box to deposit the key.

I thought the hole process was terrible