all good

It was pouring rain, and we were expected to inspect the vehicle using an iPad in an uncovered lot. Additionally, they didn't have enough iPads for all customers so we had to wait. When I finally got an iPad, the vehicle keys they gave me didn't work with any van on the lot - they were a spare set of keys to a van already rented to someone else. NU found me another van but didn't update the rental policy with the new van information until I pointed it out to them. Pick up was a real mess and there were other customers who rented children's car seats but they were broken and not functional.

The car was offered as an alternative to what I requested - a downgrade for less money from a Jeep to a Blazer. The car was great and performed very well. I am trying to see where I actually paid $160 as promised by the agent. She also stated that a $300 security would be charged and returned to my account. I paid QEEQ $349.77 on 11/17/23 and then was charged $230.73 on 12/18/23 by NUCAR. I need to know when the $300 will return to my account. I expected to pay $160 after the agent described the reduction. I need information and clarification. I'm hoping that I was not ripped off and need to see my $300 deposit returned.

I don't know how to separate NU CAR from QEEQ. The car was offered as an alternative to what I requested - a downgrade for less money from a Jeep to a Blazer. The car was great and performed very well. I am trying to see where I actually paid $160 as promised by the agent. She also stated that a $300 security would be charged and returned to my account. I paid QEEQ $349.77 on 11/17/23 and then was charged $230.73 on 12/18/23 by NUCAR. I need to know when the $300 will return to my account. I expected to pay $160 after the agent described the reduction. I need information and clarification. I'm hoping that I was not ripped off and need to see my $300 deposit returned.

I booked convertible, however they told they don't have one. I agreed for a regular Mustang. the only compensation given was the pre-paid fuel tank. The car wasn't in the best condition, especially gearbox.

The car exterior and interior is dirty. The pick up took 90 minutes. The pick up staff are inefficient.

Staff was very friendly, I believe the young man's name was Joshua