Great car great service great staff

BRC Auckland Airport branch. The car was relatively new, the staff were friendly, and the manager resolved issues quickly. There is another office nearby, which caused some confusion when returning the car, but it was very close by.

The overall condition of the vehicle was poor, and there was no USB charging port. The vehicle was quite old.

The pick up was confusing a) because Auckland Airport is a building site and it is difficult to find your way around and b) because staff member on phone forgot that as a visitor I had no idea what he was talking about - he assumed too much. But once I located pick up site and van arrived it all worked very smoothly. Car with very high mileage operated well and was value for money. I would highly recommend if dollars are important and you don’t mind a bit of wear and tear on the car!!

The platform does what it needs to - but the purchasing of insurance is confusing. The policy is not recognised by BRC so you still have to supply a bond.

慣れない英語で円滑にコミュニケーションが取れない中、丁寧にご対応いただき感動しました！ 次回ニュージーランドに来る機会があれば必ずもう一度利用します！

The car was in really good conditions. Customer service was excellent, pee were provided with all the necessary information at pick up. We were picked up from the airport and after drop off we were accompanied to our hotel! Amazing!