Great car great service great staff

No problem. Car had 333,000 kms which i thought was excessive, turns out i maybe need to keep my own cars longer!

Only issue was changing the time of pickup. Wanted to change it to earlier and not able to do it on the web site. Staff accompanied us at pickup.

More than happy with everything and staff very friendly and helpful.

Car was ok. Not what we booked - It was bigger so it increased our fuel costs. Biggest problem came from the customer service when we had a problem we needed help with. We lost the keys. The car was keyless entry and push button start. BRC bascially told us to call a locksmith - any locksmith and sort it out ourselves they didnt have a preferred provider. but because of the keyless entry, locksmith could only open the car to get out lugage out . We asked BRC for a set of spare keys - they said they didnt have any and again we were on our own. Luckily there was a Suburu dealer in the town we were in and they said it needed to be towed to them and whole key system replaced. it took five days to fix, 4 days longer and $800 more because BRC didnt have a spare key for their car. they were really disinterested in helping and we were completely on our own. luckily we spoke the language and could navigate the system.

All good

The car was 13 years old hail damage on roof poor condiiton paint faded just bad choice I should of not booked worst ive ever had ill never go through BRC again and it wasn't what I was ment to get just so poor the car wasn't even worth the money I paid to rent it you'd sell the thing 500 second hand