Terrible! Due to the pandemic, we needed to leave early and returned the car two days ahead of schedule, but the rental company insisted on not giving us a refund. Additionally, they called us to return the first car because it was pre-booked by someone else. The second car they gave us was leaking oil and was in terrible condition.
The pick-up and drop-off shuttle service was very convenient, and I was satisfied with the other services as well. However, we had an accident during our trip, where the other party was fully responsible, and we had local police documentation proving it. Moreover, we had purchased full insurance with zero deductible. Despite this, the rental company claimed it was industry practice and withheld a deposit of 16,000 yuan, stating it would be returned a month later. In contrast, our friends who rented from a foreign car rental company under similar circumstances only had to write a report and were not charged a cent. I don't understand why EZU operates this way. This rental experience has affected my choice to continue renting from QEEQ in the future.
“CAR - A very old model (Toyota Vitz), smaller than a Yaris and less comfortable.”
About EZU:4.7/10
The car was well scratched and dented. The front passenger seat did not slide far enough back - only halfway. All documentation (handbook, warning notices etc) written in Japanese, not English. Proprietor not interested in our comments on return of the vehicle.
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