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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 2335529330
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2335529330
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Search for ACE Car Hire in Los Angeles

Worst Rental Company I have ever used....and I've used many each year!

Reviewed: Thu, Dec 15, 2022
About ACE: 6.0 /10
Terrible service!! Not friendly at all! Waited over an hour to get the suv they didnt have. I had paid the deposit online plus the insurance for a total to be C$224.58 (Allianz for C$ 119.92). And now have been Charged $464.61!! USD? Are you kidding me? I was speaking to someone via 'monitor' and when I said I checked to pay the insurance and didnt need anything else he somehow said "just the standard?" and bamboozled me! The vehicle smelt like marijuana inside! The back passenger side tire was below pressure and when asked to pressurize it...they had nobody to do it and asked if I wanted a different vehicle (So I could wait another hour plus)? I will look into these manipulative practices which seem to be a scam and possibly contact the BBB. I want my money back! I will never use ACE again nor advise anyone to use this company.... I am not finished with this yet and look to be compensated for the full amount as recompense.
Reply by Qeeq:
We are sorry to learn you had very unhappy experience with the car hire company. We will forward your complaint to them and require them to improve their service and vehicle condition. Since the package you chose didn't include Collision Damage Waiver and Theft Waiver, you would need to present your own insurance or purchase at the counter. If you need any assistance, please kindly feel free to contact with us and send us related documents. Thank you for your understanding. Have a great day!
Nissan Kicks image
ACE
Los Angeles Airport(LAX)
Los Angeles
United States
Small SUV | Nissan Kicks or similar

Relevant Reviews on ACE Los Angeles International Airport

Andrew Enders

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Economy | Kia Rio 2 Doors or similar
ACE
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Thu, Nov 25, 2021
“disappointed. I should not have had to pay extra for my rental”
About ACE: 5.0 /10
They didn't have an economy car available when I arrived and they charged me an additional expense of over $80+ just to drive off. They wouldn't let me have a vehicle without payment. I was very disappointed in this process.

m.jaime

View more >
Economy | Hyundai Accent 2 Doors or similar
ACE
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Wed, Jun 19, 2019
“The worst car rental experience”
About ACE: 3.3 /10
The whole experience was the worst thing ever. The bus in the airport dropped me off at a parking lot then from there I got into a shuttle bus to get to the car rental place. I was then checked in by a rep via an iPad which made me feel uncomfortable. I had to tell him all my info again and show him my credit card. I was told I had to buy additional insurance which added $100 to my total sum. if I had known this before hand I would not have booked. I then was sent to another rep to sign my contract agreement. After that I saw another rep to process my payment, but why did the virtual rep want my credit card info when we initiated and the exp date?! I felt like I was juggled around too much, the whole experience was very impersonal. I felt I did not get the value for my money. I wold never use or recommend this company again. I feel I should get a portion of my money reimbursed.

View more >
Economy | Kia Rio 2 Doors or similar
ACE
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Sat, Jun 8, 2019
“Horrible experience with Ace rental car!”
About ACE: 3.0 /10
Horrible. The counter staff gave me a lot of trouble. Two people chose to get the process over with over the phone. They arrived after me 15 mins after me and were done within 5 mins. My counter staff read every word on my car insurance for 45 mins and forced me to call my insurance company and connect them with her. She was very rude and unapologetic.
About QEEQ: 10.0 /10
Very convenient to use, great app!

T.Doye

View more >
Economy | Kia Rio 2 Doors or similar
ACE
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Fri, May 10, 2019
“Easy and great value!”
About ACE: 10.0 /10
The staff was very courteous and the vehicle exceeded my expectations.
About QEEQ: 10.0 /10

D.Norris

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Medium SUV | Hyundai Santa Fe or similar
ACE
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Sat, Feb 2, 2019
“Did not get the vehicle booked SUV. Instead a car.”
About ACE: 2.0 /10
As stated above did not receive vehicle as booked. ☹

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