Pick-up service can be improved

The service was excellent, and the staff were very friendly.

It's a big company, but without an airport counter, we spent a lot of time waiting.

The car was in great condition, a diesel Renault CLIO, recently registered for three months with only 5000 kilometers. It was basically brand new.

Our group of 9 arrived at Kisseli Airport but didn't find the car rental company's pickup staff. We called the store, but the staff couldn't speak English. After seeking help from airport staff, the pickup arrived after 15 minutes. The pickup only took 3 of us to the car pickup point, which was 1 kilometer from the airport. At the location, there were only the boss and one staff member. They did not acknowledge the additional driver fee confirmed in our domestic order and doubled the price. They spent half an hour trying to sell us insurance, but we refused since we bought comprehensive insurance beforehand. The boss became impatient. After confirming the car, they took us for refueling and asked for a tip. Our remaining 7 companions waited for over an hour at the airport.

Everything was like we expected!