Europcar provided incorrect advice

1. Poor car condition. We rented a Golf, and after just 10 kilometers, the tire pressure warning light came on. Returned to the rental office immediately, but the staff insisted it was our responsibility. Only after arguing did they agree to a replacement with the same model. 2. Hidden charges. After returning home, we discovered an additional 25 Euros charged for an upgrade, even though the replacement was due to the car’s condition! This was the worst experience we've had with any car rental service!

Unsatisfactory. The deposit has still not been refunded!

Be warned, the rental company already charged for insurance through the booking platform, but at the store, they will add a super expensive insurance without asking, which is way more costly than the rental fee. This is a deceptive tactic. Additionally, the documents are mostly in Spanish, making it hard to understand. You might think you have fully paid, but that’s not the case. Do not fall for it!!! Do not fall for it!!! Do not fall for it!!!

The queue was very slow. The most crucial issue was that the right rear tire burst shortly after I started driving. Although I refueled to full, they claimed it wasn't full and charged me an extra 10 euros.

Went to the wrong terminal because the car rental location details on the website were not clear, but the service staff was very nice and didn't make us go another round trip. However, the navigation system from Europcar was not impressive (even though it had Chinese), as it easily lost signal.