The staff was 15 minutes late to pick us up, didn't apologize, and only half-lowered the window to talk. She seemed indifferent as if we owed her money. Communication through WeChat was also indifferent, but she was very proactive when it came to charging the card.
Cheaper rental rates, but dont expect the newest car.
Nonetheless, vehicle was very well maintained, very clean, and functioned perfectly during our trip. Served its purpose.
About QEEQ:10.0/10
Smooth booking as always. However, the price drop protector is set a little too low, and did not trigger when prices dropped. best to manually check.
The Aucar staff were professional and very helpful, arranged to collect us from the airport hotel following a flight delay. As we were too late to collect our car on the booking day Aucar were happy for us to delay the pick up until the following morning.
About QEEQ:10.0/10
The head office staff in the US were superb. They dealt with our issue quickly and effectively when our fight was cancelled and we were unable to collect our car as per the booking. Through emails and telephone calls they kept us updated which we sincerely appreciated.
Dislike: More information in initial booking regarding pickup location and also insurance add-ons would be good.
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