They are competent and have lots of car, but the shuttle service and process times need a huge lot of work. More than 2 hours to be picked up (despite booking the shuttle as per their instructions) and to get the car is just beyond ridiculous.
the car itself is great, we got a subaru crosstrek. However they didn't vacuum the car before handing to us, there was animal hair inside from the previous hirer. They also should have informed us of the exit after picking up the car, as we spent some time going around and going to the wrong exit. The drop off process was smooth and quick, no need to go inside the counter again.
The car was a bit of a up grade which was unexpected but good. Staff were courteous and help full. Still waiting on my deposit return but I am sure it will come as vehicle returned in same condition as picked up and tolls or traffic infringements
My vehicle was a much bigger and better car than I expected. Very comfortable and easy to drive. The only draw back was it didn’t have speed control. Very friendly helpful staff and smooth pick and drop off.
“Planning to give 1000 dollars because they could take money from my bank account in case of damage.”
About East Coast:7.0/10
They forced me to pay 1000 dollars as a bond. And I ve told them it is a change in terms and conditions and they told me pay insurance 150 more or 1000 dollars bond or we can't give you car after I came there.
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Stephen Fuller
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