A very long wait at collection. A really long queue. We took photos when we got the car, which we were told had no damage but on return they informed us of a mark near the front bumper. Luckily we had taken the photo so we got it all signed off. I do feel that this has now become normal procedure for a lot of companies.
“Poor service at Alicante airport desk, car missing basic features such as working wipers”
About Centauro:4.3/10
Long queue to pick up (30mins)
Scaremongering to upsell additional insurance which was more expensive than the rental!
Because I didn't take insurance, didn't even tell me where to find the car just got given keys.
Picked up during a storm and the car was missing a wiper! (known damage)
About QEEQ:10.0/10
No complaints with easyrent, have used many times, will use again.
“Great, cheap, time efficient but watch out for hidden fuel costs!”
About Centauro:9.0/10
The actual car was lovely and a pleasure to drive. They had a quick pick up system and drop off was in early hours (outside of office hours) so there was a key drop system and no charge for this. My excess fee was automatically returned to me once the office opened. My only issue was a fuel fee, despite having a full to full tank hire agreement. They required deposit of £51 which I was assured would be returned once the car was returned with a full tank....this has not occurred despite me having a receipt (time/date/address) from the petrol station and time stamped photos of the fuel gauge showing a full tank! Currently chasing this up with Centauro!
About QEEQ:9.0/10
Great booking platform, by far the cheapest I could find on line! Easy to use however, I have android and could not download the app, so had to print the booking voucher out!
The delay to pick up was shocking.
I had to wait ages. And missed a dinner date with friends because of it.
There was no apology when I eventually got to speak to the Centauro staff.
Seller tried to force me to buy additional insurance. He was trying to threaten my about what bad could happen. I refused to pay, tried to put 1000 euro cover on my credit card in case of possibly demage but my credit card had limit below this amount. I resigned and didn't pick up the car, afterall this was my vacation and I didn't want to bother myself about additional expenses or thinking what bad could happen to the car.
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