All went very smoothly although very disappointed with the amount of time spent at collection desk, this was running at full capacity, just not enough employees to handle the volume of customers.
“Poor service at Alicante airport desk, car missing basic features such as working wipers”
About Centauro:4.3/10
Long queue to pick up (30mins)
Scaremongering to upsell additional insurance which was more expensive than the rental!
Because I didn't take insurance, didn't even tell me where to find the car just got given keys.
Picked up during a storm and the car was missing a wiper! (known damage)
About QEEQ:10.0/10
No complaints with easyrent, have used many times, will use again.
“Reasonable price for a reasonable rental experience.”
About Centauro:5.3/10
The counter staff were pushy for insurance as I had it already the lady was then dismissive and failed to give me clear directions to the cars location. The car was eventually found after a lot of walking around with luggage and children. The car would not open so once I managed to find a helpful agent, they arranged a replacement. The replacement was rather tatty with slight damage on all panels, however it did run well. The return process was easy although the refund took a few days.
The delay to pick up was shocking.
I had to wait ages. And missed a dinner date with friends because of it.
There was no apology when I eventually got to speak to the Centauro staff.
Seller tried to force me to buy additional insurance. He was trying to threaten my about what bad could happen. I refused to pay, tried to put 1000 euro cover on my credit card in case of possibly demage but my credit card had limit below this amount. I resigned and didn't pick up the car, afterall this was my vacation and I didn't want to bother myself about additional expenses or thinking what bad could happen to the car.
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Customer Service
All went very smoothly
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