Discount should really improve on the pick-up process! We waited over 30 minutes to be picked up at Montreal airport (they promise the shuttle is every 20 minutes) worrying nobody would come because the number you call is only an automated message.
The car wasn't ready and wasn't cleaned properly although we were about an hour late to pick it up due to airport and pick up shuttle delay. We were luckier on drop-off though!
The windscreen wipers were unsafe they were so bad and we needed them quite a lot. A vehicle manual was not provided in English but we assume the spanner symbol that came on prior to drop off meant the car needed a service as the engine/car performance was not adversely affected.
About QEEQ:10.0/10
Everything was great, including the price protector refund.
“Really good experience with this company. Everything was as they advertised. Will use them again.”
About Discount Car & Truck Rentals:9.0/10
The vehocle as described was not available. It was suggested to me that a little Kia would be replacing it. I would not have been able to fit in that vehicle and therefore had to upgrade to a Ford Taurus. Service was awesome and agent/desk persons were the most helpful. However, the city insane road work made it laborious to find our way back to the drop off location.
About QEEQ:10.0/10
Everything was really good. The only issue I had was with the onboard GPS who seemed out of sinc. ie: telling us to turn , when already half way in the turn.
Like: the driver for pick up and back to the airport I give him a ten plus
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Pick-up process is a mess
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