This is an scam!!!
You end paying much more than the amount quoted.
Insurance policy is the worst.
They force you to buy their insurance even when you do not need it.
And you can not cancel your reservation because they refuse to do it there and their automated system goes over and over to the selection option. Cancel your reservation is impossible.
Do not rent cars with this company, they are liars. And they don't give you the car you selected even when you have paid more than standard.
“Weird company policy for mandatory insurance of 300000, though I have insurance. I had to pay extra.”
About RIGHT CARS:6.0/10
Sun pass is not a necessity in Fort Lauderdale, we could have managed without sun pass or could have used our own. But the agent didn’t agree to use our own, and informed that without sun pass we cannot take any highway in FL, that’s a lie.
“The person told us that I95 had tolls but they did not and we had to pay 13.99 per day. Lied”
About RIGHT CARS:6.3/10
Cars were ok it was the counter person that told us a lie. Our resorts was Wyndham just off either 95 or the toll road. Fact is, we never passed a toll booth on the Toll road or 95. He told us we would pass 4 tolls to our resort and it would cost $25 per toll, thus, $200 when we returned the car on I 95. Another lie. Even the girl working that day said the same thing. We will NEVER recommend Right Cars.
“Unsafe, Never Again, THE WORST Customer Service I've ever seen.”
About RIGHT CARS:2.3/10
I have been renting cars in Florida for 25 years. I always have a pleasant experience. Right Cars was absolutely horrendous. From the moment I picked up the car until drop off. The car was unsafe and dirty. Ontop of that, the customer service made the experience the absolute worst.
When I went to pick up the car, the supervisor, Oscar wanted to charge me extra insurance because I didn't have the "sufficient coverage". I called my agent infront of him, and she assured me that I had more than enough coverage. He argued for about 25 minutes claiming this $300,000 property provision was in the terms and conditions when I booked. I pulled up the terms and conditions infront of him, read them aloud, and no where did it state a property provision. Our declaration stated we had enough coverage as well as the fact that I have $500,000 in liability.
He was rude, nasty, and extremely condescending. He seemed happy to argue with me. The vehicle was absolutely disgusting. Myself and my daughters were grossed out to sit in it. All four windows, including the windshield were dirty and didn't look like they were ever cleaned from the inside. There was some sort of glue all over the middle of the windshield which was a huge distraction while driving at night. The car had an abrupt shake if you went over 55 mph. In addition, the car had over 30,000 miles on it. In all of my years of renting a car, they have never had anything close to 30,000 miles. We returned to Right Cars to get into another argument. I told Oscar about the condition of the car and the shaking. He did not seem phased. I filled up the car and upon returning it, it was down by one tick of gas. He insisted he must charge me a $50 gas fee. I had to have my daughter drive the car to the nearest gas station to fill up 1 gallon of gas. This made us late to the airport, requiring us to take an Uber. He was rude and did not care that he was making us late at all. Terrible experience and I will never rent again.
“Felt overcharged by small print and the service was poor. Would not rent from again.”
About RIGHT CARS:5.0/10
Originally I read that I needed proof of insurance in order to not purchase insurance which was no problem, but when I went to pick up the car I discovered that I needed ridiculously high coverage and so had to pay $15/day for insurance. Then I also found out that I had to pay for a sun-pass toll thing for another $14/day. In their defense, both of these items were listed in the small print, but I felt taken advantage of. Then the car I ordered was supposed to be a small car and I was given a minivan which I didnt need or want but they said they had no other options. And finally, they gave me the car with only a 1/4 tank of gas which was very inconvenient for my 36hour rental. Was not impressed.
About QEEQ:10.0/10
No complains about easycars.com. Seemed to work well and do its job.
False information about toll roads and insisting on paying 13.99 per day to cover tolls which we did not need at all. They said all Florida highways were toll roads. Arriving very tired and having to deal with this was very upsetting and disappointing.
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Customer Service
This is an scam!! The worst experience we had.
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