You get what you pay for with green motion, cheap and not very cheerful
United Kingdom
Reviewed: Wed, Jun 28, 2023
About GREEN MOTION:7.0/10
in 2023 they should accept American Express. People want to use AmEx for the car insurance benefit, for them to not accept it makes it seem like it is deliberate to make you more inclined to purchase their overprices options.
About QEEQ:10.0/10
Love Qeeq, price monitoring and rebooking is amazing, insurance is pretty cleat.
1. During my rental period, I experienced a flat tire in the middle of nowhere at 8:30 PM (still within business hours). I called the rental office, company headquarters, and other contact numbers, but none were reachable. I couldn't get any assistance from the rental company. Fortunately, the car manufacturer's roadside assistance service helped me out. Not being able to contact the rental company during business hours is extremely disappointing.
2. When I purchased additional insurance, the service representative miscalculated the amount I needed to pay. After I pointed it out, they pretended not to notice and simply corrected the amount for me to re-pay.
3. The deposit payment method is extremely strict, requiring a £1500 deposit but only accepting credit cards with chips. My credit card from home doesn't have a chip, so I had to purchase additional insurance to lower the deposit amount. Throughout this process, the rental company's staff were not friendly.
Total Failure.
Vehicle was collected in the pouring rain and we had to trust that there was some damage on the plastic lip under the bumper.
When the vehicle was returned there was apparently more damage to this plastic lip at the bottom of the bumper in the form of a 45mm scratch.
I cannot see how anyone could distinguish the difference between what was apparently there already, which was not visible, and what is claimed has happened since the vehicle was in my care.
I am certain that no damage occurred to the vehicle whilst it was in my care.
Out of interest I phoned Kia in Edinburgh to see if the £277 which Greencar are claiming for this addition damage to the already damaged front plastic bumper lip was reasonable. The price for this component is £22.59p
This is simply insurance fraud and I am currently taking legal advice for which i shall be claiming my costs unless the £200 of my excess returned to me immediately.
“Poor experience with GreenMotion spoiled the whole holiday”
About GREEN MOTION:4.7/10
Waited almost 3 hours for car collection.
Very difficult customer service staff, and very strange document outlining vehicle damage and possible damage to underside of car bumper: all of which would be chargeable up to £1250
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You get what you pay for with green motion, cheap and not very cheerful
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