Needs improvement on rental counter but car was a good value

I rent a Kia Spotage and first they wanted me to have a mustang then I asked for a Kia and brought me a Toyota with 59,000 miles . OLD and not nice . The employer was not kind .

When we returned the car , nobody was there . We had to look at the office for the personal

I was under the impression when booking my car that there would not be any extra charges after my initial payment, as I paid for the car in full at time of booking. However, when I arrived they charged an additional amount. I am disgusted by FOX and would not use this company again.

Did have an additional charge when picking up the car that I was unaware of. The representative made it easy and very helpful.

I did not get away from the counter until after 12:30 am. Line was long and slow. Nice people, but the process took WAY TOO long. At the rental I booked in Sacramento later in the week, it tool FAR less time to process things and there was not ADDITIONAL insurance required. I am going to check on the insurance that your company required. I had a BMW 530i that required no additional insurance???

There was one counter open servicing customers when we arrived to pick up car. I stood in line for 30 min. another agent showed up as I reached the first counter.