The woman at the check out counter was extremely nice and helpful. She provided valuable information and directions. The car did not have floor mats and the bottom carpet had a hole worn through. The return area at the Perth airport was very confusing and I saw several cars/drivers circling the airport. I also had to circle twice as the signage was poor.
“Nice car experience, except the pick up which is took way too long.”
About Alamo:8.3/10
The lady at the counter had some IT issue and so we had to wait for close to an hour to get our car. The details were also not coherent with our booking regarding insurance.
About QEEQ:10.0/10
We booked a BMW X1 but got an Audi Q3. Not a problem but I would have appreciated to know there is actually no BMW X1 available ever.
Dishonest business practice of Alamo by claiming extra fuel cost on return which they cannot verify and substantiate. The rental of a medium SUV (BMW X1) was downgraded to a compact economy hatchback (Audi A1) at the original booking charges. It was substituted without prior notice. The matter was not pursued at the time of pickup as I was running very late to attend a meeting @ 900am due to a 2.5 hours flight delay of arrival. I am reserving my right to dispute my credit card charges.
“Wonderful car rental with an unknown pickup location.”
About Alamo:7.7/10
Alamo check out was great, I did ask the attendant multiple times as to the return location and directions. She told me it was easy and to just follow the signs.
About QEEQ:10.0/10
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