QEEQ great - but pick up was cumbersome and felt pressured into upsell

Very good.

The line was long, and the staff at the counter were slow. The pickup location was far from the counter. It was raining that day, and we had to walk a long distance. They finally gave us a downgraded small car, which felt overpriced. We ended up being 40 minutes late for the meeting with the client. This car rental company is really unreliable.

Friends, be sure to avoid this company! Here's my personal experience. I have driven in Europe and the US before without any issues, but this was my first time renting a car in Italy. I took dozens of photos and videos of the car during pickup. When returning the car, the staff inspected it thoroughly and found a dent underneath the car, claiming it needed to be compensated. I couldn't find that angle in any of my photos or videos, and the undamaged photos they provided could not confirm the date. Needless to say, despite the negotiations, the outcome was predictable. Fortunately, I had full insurance and did not suffer any financial loss. However, I can't help but wonder if this behavior is targeted at Chinese customers. It's disheartening, and my complaint emails to the company led nowhere. A few years ago, full insurance was not this expensive, but now it is almost as costly as the rental itself. Such practices contribute to the rising costs for both rental companies and users. In the end, it is us who pay the price. Based on my personal experience, I advise everyone to steer clear of such companies.

Kept pushing insurance

Long wait time at Milano Centrale desk with only one staff member at a busy time. Had to leave and come back as didn't accept debit card or Amex credit card. Vehicle was no longer available by the time I returned and had to wait for several hours for another vehicle to return. Required €1,800 deposit for vehicle, which Qeeq didn't communicate clearly on booking emails. As I didn't have this amount available on my card I was forced to buy extra insurance from Noleggiare that I didn't need, amounting to almost €400 over the booking period. During booking, had to ring the Milano Centrale office 15 times to confirm I could drop the vehicle back later than the booking time. Drop off location was correct on the Noleggiare invoice, but incorrect on the Qeeq email and voucher. All in all a subpar experience and unlikely I would book again with Noleggiare, and would expect Qeeq to improve their communication on deposits required significantly.

Long wait time at Milano Centrale desk with only one staff member at a busy time. Had to leave and come back as didn't accept debit card or Amex credit card. Vehicle was no longer available by the time I returned and had to wait for several hours for another vehicle to return. Required €1,800 deposit for vehicle, which Qeeq didn't communicate clearly on booking emails. As I didn't have this amount available on my card I was forced to buy extra insurance from Noleggiare that I didn't need, amounting to almost €400 over the booking period. During booking, had to ring the Milano Centrale office 15 times to confirm I could drop the vehicle back later than the booking time. Drop off location was correct on the Noleggiare invoice, but incorrect on the Qeeq email and voucher. All in all a subpar experience and unlikely I would book again with Noleggiare, and would expect Qeeq to improve their communication on deposits required significantly.