You can check in online while queuing. The staff at the store was very nice and simply confirmed with me whether I had purchased insurance before proceeding with the final payment for the rental without any upselling.
They said the reserved model was not available and suggested upgrading to an Audi A5 for additional cost. What a coincidence! I was tired and sleepy, so I agreed. The car was nice. The staff were quite detailed during pickup, explaining everything clearly. Also rented a GPS (BTW the Chinese GPS from Zuzuche suddenly stopped working :-). Staff were rather lax and casual during drop-off (relaxed?). Next time, I'll go with Hertz.
The entire process from car booking to return was smooth. Never had any issues. Pick up was fast. Got a Ford Fusion hybrid instead of the Chevy Malibu. Pro: Highly efficient car, so saved a lot on gas. Cons: Trunk space was limited so only able to store 2 luggages in the bag. Third luggage was at the back seat. Only had 2 of us so that was not an issue for us.
About QEEQ:10.0/10
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