frustrated

The car drove great. It was a good size and the hybrid had plenty of power. It was clean and tidy. The pick up place was very friendly. The girl that served us went above and beyond, trying to set up my phone to the car screen so we could see google maps easier.

It was great to know that QEEQ was doing it's best to find a cheaper price, right up to when we collected the car. The QEEQ platform was easy to use and was and extra layer of certainty for me when booking. It also gave very valid information on what was needed for insurance purposed. I confirmed that our travel insurance policy covered the excess should we have an accident, so did not need to take out any other extra insurance with Ace Rental. QEEQ suggested checking this

Satisfied

You need a domestic driver's license and an international driving permit. The service was decent. I rented the car for three days and then extended for another day, but I had to pay the deposit again when extending, which felt quite inconvenient. Additionally, they required my domestic driver's license and the notarized document again when I extended the rental. Since I didn't have the notarized document with me, it took a long negotiation before they found the copy from three days earlier. Overall, it was a good experience, but dealing with the deposit and notarized document was a bit annoying.

Excellent Staff, Very Friendly, Efficient and upgraded me, which was a bonus and very grateful.

Good platform to use. although got a little confused with the insurance side of things... other than that worked well.

I felt that the lady at the desk was a bit abrupt and not overly helpful when sorting our booking as well as trying to scare us into booking further insurance despite explaining we already had our own insurance