The car was dirty inside and out. I had to spend 30 minutes documenting and photographing all the scratches and inside mess in poor lighting before I could leave the facility. The car ran well and got good gas mileage.
The instructions for pick up of the shuttle told me to go to first floor of the parking garage. Actual Pick up was in front of the ground level rental car rental area.
Jesus the shirt driver was kind and gracious.
The staff was friendly at check-out and helped me to get a more comfortable car for not much more money than I was originally paying, but they did not explain that the surcharge for having Fox Rent A Car fill the gas tank was 30% tax. The fuel was astronomically more expensive than if I had filled up the tank myself! And, when I dropped off the car, the lady who checked me out was not able to explain the details of my additional charges on my bill so she sent me over to another man at the check-out counter. He looked and acted very perturbed by everything I asked about, when trying to get clarification of the charges on my bill. I also had to fill out an incident report for a cracked windshield from a rock that flew up from another car. I wasn’t very happy to get a bill for almost $500 for a cracked windshield that I could not have prevented from happening.
About QEEQ:9.0/10
The booking online was relatively easy, and I had no problems with the reservation when I arrived at Fox Rent A Car. However, I was charged a foreign transaction fee for booking through this site, so I don’t know if I’ll use EasyRentCars again due to the unexpected foreign transaction fee.
One thing would definitely be the Customer service is so poor, after a 15-16hr flight/travel it would be really nice to be greeted with a smile, friendly or welcoming tone, like real basic customer service skills needs big improvements.
Also the first car (black Ford Explorer) they gave us had problems with the brakes we noticed on the 2&3rd day we had to return it, thankfully they were helpful in giving us another car to replace and worked perfect for us.
About QEEQ:8.0/10
After researching so many different car rental booking places I was fixed and confident easyrentcars provided the most affordable rentals for the vehicles we were looking for.
Very poor service. Didn’t provide a well maintained car. The wind shield was damaged and they never fixed it before giving for rental. People at the front desk in the evening shifts are very rude and unprofessional. They don’t have any manners. I will never go with Fox rentals in future.
They did a lot of up selling to the point of annoyances
About QEEQ:8.0/10
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