Drive On Holidays AEROPORTO LISBOA Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Acc......

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C.Mccandless

Portugal

Reviewed: Mon, Aug 28, 2023

About Drive On Holidays: 9.0 /10

I was really displeased with the service staff. They pushed additional insurance by creating fear about the process of using my own insurance. I prepaid for out of service hours but was still charged €33.5 collecting the card.

About QEEQ: 10.0 /10

You guys are great

Reply by Qeeq:
Thanks for your review. The counter staff might show you insurance or other services for charges, you could choose them according to your needs and confirm the estimated charge on the contract. If you met a hard sell, please contact us at the counter immediately. Thanks for your feedback and look forward to seeing you next time.

Intermediate | BMW 1 Series or similar

4-day rental

Relevant Reviews on Drive On Holidays AEROPORTO LISBOA

Angela Perkin

Portugal

1 days rental

Reviewed: Tue, Oct 22, 2024

About Drive On Holidays: 10.0 /10

Excellent

About QEEQ: 10.0 /10

Leona Sherwood

Portugal

1 days rental

Reviewed: Fri, Jun 14, 2019

About Drive On Holidays: 8.0 /10

When returning the car, they considered our heavy luggage and drove us to the airport, which was very satisfactory. However, we were forced to buy a 30 Euro insurance despite having already bought comprehensive insurance in our home country. Due to a nearly 20-hour flight, we didn't want any more hassles, so we purchased it.

C.da Silva

Portugal

1 days rental

Economy | Volkswagen Polo or similar

Reviewed: Thu, Jun 20, 2019

About Drive On Holidays: 7.0 /10

The customer services is great there. That is why I rented from them again this time. However, the car I was given this time was not is great shape. I had to return it after the first day because the engine light went on. Thankfully I was close by to return it and they were great at helping me switch vehicles.

About QEEQ: 7.0 /10

Farid

Portugal

1 days rental

Small SUV | Audi Q2 Guaranteed model

Reviewed: Tue, Jun 18, 2019

“Price too good to be true”

About Drive On Holidays: 7.3 /10

Final price at counter turned out to be A LOT higher, due to insurance requirement.

F.Barbosa

Portugal

1 days rental

Small SUV | Audi Q2 Guaranteed model

Reviewed: Wed, May 29, 2019

“not transparent, poor service, misleading”

About Drive On Holidays: 5.7 /10

Not happy at all with what happened. I was guaranteed audi Q2 and i got another vehicle. I booked a rental with 0 excess and was charged at the counter extra fees + 2100 euros as a deposit. We had to wait a long time for the shuttle from the airport to the pick up location, then even longer at the pickup location - lost 2 hours doing this.

Relevant Reviews on Drive On Holidays AEROPORTO LISBOA

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