The car was late and the desk was hard to find, sign hidden behind a column. The car was low on fuel compared with the documentation
About QEEQ:8.0/10
Reply by Qeeq: Thanks for your review.
The service of counter staff might differ from travel high/off-season for the understaffed. Well forward it to our supplier and keep up improving it. Any inquiries, please feel free to contact us.
If the fuel tank is full when picking up the car, please drop off with full; If it's not, please return with the same level. Otherwise, the car hire company will charge the refueling charges.
Thanks for your feedback and look forward to seeing you next time.
We booked a Toyota Camry or similar, but ended up with a small Nissan (Kicks) when we picked up the car. We had a lot of luggage and had to force everything into the trunk, which was very difficult and frustrating. When returning the car, we also had a very unpleasant experience. The rental company staff saw that the fuel tank wasn't full (I refilled it but used some while driving from the hotel to the airport) and charged us an unreasonable fee for the missing fuel. They recorded the charge in their system without my explicit consent. My wife tried to discuss it with them but was told to be quiet because she wasn't the primary renter. The whole process made us feel like we were being scammed. We disagreed with their handling of the situation and were in a standoff for a while. Then the staff member called security and demanded that we remove our luggage and clear the car. We were extremely dissatisfied with the staff member's attitude and handling of the situation.
Please have the cars cleaned inside. Seats had stains and dirt on them along with trash inside the storage
About QEEQ:10.0/10
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Customer Service
Good car but not ready on arrival time.
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