Overall good but shuttle to rental location was a hassle and in future I would prefer airport rental

The return inspection is extremely strict. They use a flashlight to meticulously search for tiny scratches and small damages (some of which were not recorded and normal people wouldn't even notice). They found one small chip on the windshield and demanded to replace the entire glass, demanding an immediate payment of £900. It's blatant fraud! (I complained to their customer service and requested a re-inspection, they said they took it to a repair shop to polish it). If you had bought their insurance, they wouldn't be so strict with the inspection. The next client who doesn't buy their insurance will be in trouble. It's a despicable practice!

We waited at the North Terminal bus station of Gatwick Airport in London for a while before a shuttle from the rental company picked us up. The car pickup process wasn't pleasant. My husband’s Chinese license translation wasn't accepted. I showed my UK license but was told it would cost £15 to call and verify its authenticity with the DVLA, although they didn't ultimately charge the £15. The staff had a very bad attitude. Also, because I bought full insurance from Zuzuche, they said it wasn't valid, and any scratch or minor issue found on return would result in a £2800 charge to my card, leaving me to claim with my insurance company back home. We drove very carefully and argued with each other a lot. Luckily, there were no issues when returning the car. I’ve learned my lesson and won't choose a rental company with low rental fees but high insurance excess again. It spoiled our trip's joy.

Nice cars and good staff. Takes time to get from terminal to actual place by free bus but it is ok and free.

all easy and convenient

The pick up location is a little out the way.

Great booking platform.

I have given feedback to Green motion, to tell them that their minibus driver was exemplary and a credit to their organisation.