Overall good but shuttle to rental location was a hassle and in future I would prefer airport rental
I.Sandhu
United Kingdom
Reviewed: Wed, Sep 6, 2023
About GREEN MOTION:10.0/10
Yes staff were great! The shuttle to return to the airport was over subscribed and had to wait nearly 40 mins making me nearly miss my flight.
About QEEQ:10.0/10
Yes the price drop worked but I haven’t received my refund yet.
Reply by Qeeq: Thanks for your review.
The price difference will refund to you within 7-15 working days after the return time.
Thanks for your feedback and look forward to seeing you next time.
Mileage shown on the out paper was incorrect-in their favour should I have done more than my allowance.
Out paper showed tank full but it was only ⅞ full. I took it back full but it does niggle me that someone may be trying it on.
The car was good - paid for an upgrade to give us an additional driver. Delayed at collection due to their internet not working well. Upon dropoff they found a long scratch that could have been there at pickup or may have happened during the rental (it directly lined up with the crease at the base of the doors) - I certainly didn't hit anything but it could've been done when parked some time. Not dissing them on this, luckily my insurance paid the amount in full that I was charged. They are generally fair about rentals and scuffs/dings - I would definitely use them again
Slow and inconvenient- shuttle took ages to arrive and there was only one person at the check in desk. Process for check in was unnecessarily slow and new costs were added even though we had bought full cover online, ended up missing flight back because shuttle was so slow dropping us back to airport.
I have given feedback to Green motion, to tell them that their minibus driver was exemplary and a credit to their organisation.
About QEEQ:10.0/10
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Customer Service
Overall good but shuttle to rental location was a hassle and in future I would prefer airport rental
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