Great

Extremely satisfied.

Very good, seamless car rental and exchange.

There are many people renting cars from the same flight, so even if you have a reservation, you still have to queue. After processing, you also have to wait for the car to be ready. I suggest not planning a tight schedule.

The staff's attitude was acceptable. There was no detailed explanation during pickup, but similarly, the inspection during return was not thorough either. Therefore, the pickup and return process was relatively quick.

I recently rented a car from Hertz in Los Angeles and Seattle. They had plenty of new cars, with the one I got only having 3000+ kilometers. But when I rented from Avis in Vancouver, they had fewer cars and suggested we pay for an upgrade. The car I got had over 16000 kilometers already. The main issue was that I booked a Chrysler 200, a mid-sized car, but at pickup, the staff suggested an upgrade which I declined. They then claimed they did not have my booked model and tried to give me a small Fiat instead, saying it was a similar model. I refused and they pushed for a paid upgrade. After insisting, they finally provided a Chrysler 300. In conclusion, I am very dissatisfied with the service from their staff.