It is a nightmare, trying to talk to recovery hot line.
Song Teck Chua
France
Reviewed: Wed, Nov 22, 2023
About Alamo:9.0/10
I need a damage report for the claim that they currently put on me for 2500 Euro. I had an incidence where the right front Tyre was flat prior to me returning the car. The recovery number which I called, I have hard time trying to communicated for language barrier.
I was informed that the assigned car had some scratches on the front and back, but the rental company said they were aware of it and it was fine. I found the vehicle acceptable. No staff accompanied me for the vehicle inspection during pickup, so I checked the car myself and recorded a video. However, the scratch on the front windshield, which was difficult for users to notice and not visible in the video, was not pointed out or detected during pickup. I noticed the scratch after leaving the lot on the same day but didn't pay much attention because it was small. During drop-off, the inspector immediately pointed it out and demanded compensation for the front windshield, stating that any damages discovered after leaving the lot could not be used as proof of non-responsibility. I was asked to pay €85 on the spot, and I had no choice but to comply. However, I later received an email claiming that €85 wasn't enough and that an additional €800+ was required. Choose carefully! This Alamo, National, and Enterprise branch in Paris appear to be operated as a single entity.
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It is a nightmare, trying to talk to recovery hot line.
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