Thanks for making our road trips so happy and memorable

Excellent service

Eberything was clear for me. I would prefere the car insurance condotions to be shown and comparred more clearly .

There were five of us on this trip, with four golf bags and five pieces of luggage. I was always worried if the Dodge Grand Caravan could fit all the luggage? What if it couldn't fit? My English isn't good. At the counter, I pointed to the pile of luggage. The American staff came out from behind the counter, walked to the luggage, looked carefully, and informed us that the Dodge Grand Caravan wouldn't work. They gave us an 8-seater GMC instead. Although it cost a bit more money, the whole process was quite pleasant.

The queue for picking up the car was very long. Initially, they gave me a pickup truck, but then I went to the counter to exchange it for a Ford Fusion. When I went to get the car, I found out that someone had already loaded their luggage in it, meaning it was reserved for someone else. I had no choice but to go back to the counter and, in the end, I paid extra for a Lincoln. The whole pickup process took more than two hours. The worst part was that the Lincoln had low tire pressure after just one day, so I had to go back to the shop to exchange it for a Ford.

The car was in generally good condition and clean but had some minor faults (tyre pressure and poor steering). Drop off in LA airport was difficult as we could no locate the Avis centre and ended up at Budget.

Best deal available by a significant margin

Quick pick up process the only thing is that the car was not washed had no car mats and had a few cosmetic details. Overall this time I’ll give it an 8.5.

Excellent and quick process.