I found extremely poor service that while a shuttle bus was indicated to be offered, but it is not offered early in the morning and means you are required to walk with your luggage to the airport. That alone would prevent me ever booking with them again
Reply by Qeeq: We are very sorry for your unhappy experience. We hope we can provide you a better service next time.
The service attitude was terrible. Since we didn't purchase insurance at the store (we had already bought full insurance through the rental platform), the staff kept complaining about us and tried to force us to buy insurance, delaying the pickup process. It took about 30 minutes to complete the pickup. The same staff handled the car return and was also very aggressive towards us. The whole trip was ruined because of this awful car rental experience.
“Very disappointed,let down by what was supposed to be a good deal .”
About East Coast Car Rentals:5.0/10
Price that QEEQ quoted didn’t happen,had to pay 658 Australian Dollars, After signing paperwork I was informed of over 30 scratches and damage to the car. Also included in the price was car insurance, despite me stating I had car insurance.
Felt like they tricked me, could have increased damage marks on my return of the car.
Seemed a bit of a scam company.
“opted for full cover at booking and yet were asked to pay $76.xx on pickup unless 'freeze' $1000 on”
About East Coast Car Rentals:8.0/10
Everything else was good including the vehicle condition.
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