The operator at rental desk charge us for more than 100€ first without saying anything at all. Then we claim that there is no hidden cost which we should pay and then they start talking about insurance! Very tricky

J'ai dû régler 93 € d'assurance à mon arrivée et on me proposait même de régler 200€ pour une assurance plus complète. Ce n'était pas mentionné dans le contrat que j'ai signé. Un gps m'a également été facturé alors qu'il se trouvait dans le vehicule. De plus, j'ai rendu la voiture le jeudi matin 22 août et espère un remboursement des 24h non louées.

No clear signage in the airport directing you to firefly in the car park. Despite pre booking I had to wait 1 hour and 15 minutes- not enough cars available. I was told I had no choice of vehicle within the group I had ordered but the colleague beside me was offering multiple choices to other clients who had no booking! Also was charged a 34€ service charge for full to empty ( not very clear on the booking site) despite then telling me that if I return it full I would get the full fuel refund but still have to pay the 34 € service charge!!! After the delay I was told there was no damage on the car - I inspected it and had to return to the office to tell them there were 22 scraps and dents on the car!!! I will never use this provider again! I will be in Spain every week for the next 6 weeks and will use another provider or the bus!!! Not a happy customer at all!!!

The booking platform is good -

El coche supero las expectativas. Amplio y muy comodo.

The staff were helpful friendly, polite and best of all there was no upselling.. I was in and out within 10 minutes.

Website was easy to use, I would definitely be using their services again. Highly Recommended !!