There was a lot of pressure from the counter staff on pickup to buy extras, such as insurance and toll passes. When you are tired and do not know the rules it is easy to be taken advantage of,
The whole experience was amazing. The only issue was that they were closed for midnight till 5:00 a.m. and my flight was delayed and arrived at 1:00 a.m.
Other than that the service was great the car exceeded my expectations it was new and had fancy electronics in it.
The return was super easy took 2 minutes and I was out of there and the shuttle took me to the airport right away.
About QEEQ:10.0/10
This is a great booking platform, everything is super simple. I had to cancel the reservation and there was no problem at all.
“Would use EasyRentCars again but never rent with FOX again”
About FOX RENT A CAR:5.3/10
Never again. Staff was inept, slow and kept trying to hard sell fuel and insurance. They blatantly lied and said my AXA coverage was useless and did not include theft, just to make me pay for additional coverage. When that failed, they kept us waiting for 30 minutes cos “the printer didn’t work”. At the garage, no one helped us when we couldn’t find the fuel gauge and trunk buttons. Just awful overall.
About QEEQ:8.0/10
Why do I have to upload the rental contract after my trip?? That’s not a very customer friendly request.
We had booked a SUV and when we go to the counter we were told they do not have it. We were given a mini van. The car was horrible and did not even have a charging spot. After persuading the staff we were asked to come the next day to get the SUV. It was a long drive for us with all the traffic. This spoilt our vacation.
About QEEQ:7.0/10
We expect better service and the booking site should also ensure that the type of car booked is available at the site.
Robinson and Francis at the pickup desk and garage were great.
About QEEQ:10.0/10
All good, thank you.
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Customer Service
Too much pressure from counter stff.
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