Too much pressure from counter stff.

Obviously, there were two vehicles of the reserved group available, but they gave us a Hyundai instead. Discussions on Twitter were not reviewed.

Great service. Always committed to help

J'avais déjà acheté une assurance avec vous en plus de ma propre assurance. FOX RENT A CAR m'ont par contre dit que je devais acheter une autre assurance pour être légal en Californie (à ce moment, je ne sais pas encore si c'est vrai). Après un peu d'argumentation, j'ai perdu patience et j'ai demandé le prix à leur employé. Il m'a répondu 20$ pour la semaine. J'ai alors accepté puisque ce n'était pas cher. Finalement, ce n'était pas 20$, mais plus de 300$. Quand j'ai dû payer, j'ai demandé à leur employé pourquoi le montant total de la facture était si élevé. Il m'a répondu que c'était parce qu'il y avait un dépôt, ce qui n'était pas vrai, le dépôt était sur une autre transaction. Bref, je me suis fait voler 300$.

This was the worst experience I have ever had renting a car. First we wanted a Jeep Grand Cherokee. What we got was a Mitsubishi which is smaller than a Jeep Grand Cherokee. But it all started when we got to the counter and had to wait for over an hour to get service. Everyone in line was complaining. Then we finally get to the counter and they try to sell us everything they can think of when we had already declined it when we booked. When I complained about the size of car we had paid for they proceeded to tell us that they do not have Jeep Cherokee at the same time the screen behind the counter was advertising the Jeep Grand Cherokee. When I mentioned it, the girl became very nasty. When we got to the garage to pick up the car, there was a Jeep Grand Cherokee there. The minute we opened the doors to the car, it smelled like someone had been on a horse farm with it. After sitting in the sun almost every day, it smelled even worse. I mentioned it to the attendant and he just ignored me. Because of the service we got, I made sure to check the car before we left and the back was all scratched so I made the attendant note it on our paperwork so we would not get charged for the damage. I will NEVER rent from FOX in San Francisco again. Worst experience renting a car ever.

Robinson and Francis at the pickup desk and garage were great.

All good, thank you.