Felt they were trying upsell on insurance, gas. Had to ask for documents on insurance and had never been asked before. Long line up, moved slowly. Needed train and shuttle to get to site, why not just shuttle? As we felt pick up experience was untrustworthy, wanted to make sure drop off inspection done with us, but employee had a bad attitude and seemed resentful to have to do it with us. Still waiting for deposit to be returned.
Waited over 30 minutes to be waited on at counter UNACCEPTABLE!. It takes at least 10 minutes to drive to the offsite car rental pickup, so the 1.5 miles from airport in the description is deceptive.I have never rented a car before where they expected me to wash and vacuum the car prior to returning it before - that can be difficult when the car is full of luggage and people, and I don't know the area so finding a carwash is an added hassle. I won't be renting from this company again. The wait for a shuttle to the airport was ridiculous - We had to wait more than 20 minutes, and people behind us in line were not able to even get on the shuttle bus. They should have had 2 busses running. One other customer called Uber because he was afraid of missing his flight.
About QEEQ:7.0/10
Booking was OK, but its a hassle to be talking to a booking agent who is not physically in the local office and can't answer specific questions about the site.
“Pick up timing was my fault - Canadian credit card in US”
About NU Car:9.4/10
Like: Good price, good vans Dislike: Lots of pressure to buy passes for toll roads. Never crossed one.
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Customer Service
Relevant Reviews on NU Car in United States
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View more >J.Metz
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View more >K.Fillmore
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View more >Dislike: Lots of pressure to buy passes for toll roads. Never crossed one.